Dental TeX-ray: A Dental Technology and AI Podcast

Every DSO that's switched practice management software has heard the same promise: the new system will fix things. Often, though, it just runs a broken process faster.
In this episode of Dental TeX-ray, host Alan Rencher, CTO of Henry Schein One, sits down with Dave Salciccioli, founder of Relay and a longtime DSO operations consultant, to talk about why change management is the hardest and least glamorous part of any technology rollout, and why AI can't fix what a broken workflow breaks first.
They cover:
Why practice management software implementations stall or fail, and it's rarely the software
What "move slow to go fast" actually means for a DSO planning a PMS transition
Why clean, consolidated data has become a requirement for getting real value from AI
How advanced data science and AI adoption has spread well beyond the largest national DSOs
A practical framework for evaluating new technology across the business, the team, and the patient
Dental TeX-ray is Henry Schein One's dental technology and industry podcast.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.

In this episode of Dental TeX-ray, host Alan Rencher sits down with Kyle Surratt of The Jetty Group to discuss why the gap between thriving DSOs and struggling ones is widening fast, and what the winners are doing differently.
They cover:
The DSO technology maturity curve, and why the systems and processes that work at 10 locations start to break down past 20
Why tech debt is just as dangerous as financial debt, and why standardization is now a condition of the deal for PE-backed DSOs
Why AI only amplifies what's already there, and how to start with a specific use case instead of chasing the hype
Kyle Surratt is a technology strategist and consultant for DSOs at The Jetty Group, helping dental groups navigate technology decisions as they scale. 
Dental TeX-ray is a dental practice podcast by Henry Schein One.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.

In this episode of Dental TeX-ray, recorded live at the 2026 Dykema Conference, Dr. Kathryn Alderman, an AI consultant and former practicing dentist, joins host Alan Rencher to break down what it actually means for a dental practice management platform to become "agentic."
They cover:
How Ascend's new agentic capabilities, including a built-in prompt engine and automated agents, let practices ask plain-language questions and get instant answers instead of running manual reports
Why dental practices are moving toward consolidation rather than paying for multiple third-party tools. 
Why most AI adoption struggles come down to change management, not the technology itself, and what it actually takes to get a dental team on board
Dr. Alderman is an AI consultant and former practicing dentist who helps dental practices identify, implement, and consolidate AI solutions.
Dental TeX-ray is a dental practice podcast by Henry Schein One.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.

In this episode of Dental TeX-ray, host Alan Rencher sits down with Bonnie Dilber, who leads business recruiting for Zapier, an AI orchestration company, to unpack how AI is reshaping the nature of work, hiring, and job security across every industry — including dentistry.
They cover:
Why adaptability has become a third hiring category alongside hard skills and soft skills
How AI is expanding jobs, and what history's automation waves (from combines to ATMs) tell us about what's ahead
The hidden hiring risk of AI-generated candidate profiles, and why governance and human oversight matter more than ever
Bonnie Dilber leads the business recruiting team at Zapier and previously built her career in education and talent acquisition before moving into tech.
Dental TeX-ray is a dental technology and AI podcast by Henry Schein One.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.

In this episode of Dental TeX-ray, host Alan Rencher sits down with Nicole Hartshorn, COO/Director of Operations, Pediatric Dental Group of Colorado, to discuss what really happens when a seven-location DSO moves off on-premise servers and onto a true cloud-native platform.
They cover:
The hidden costs of on-premise software: hardware upgrades, server upkeep, and IT overhead that never show up on the sticker price
What actually makes software "cloud-native" versus just hosted or virtualized on-premise systems
How the move improved remote work, operational uniformity across locations, and team accountability — plus the change management lessons Nicole would pass on to her past self
Nicole Hart is CEO of Pediatric Dental Group of Colorado, a seven-location pediatric dental practice that recently completed its transition to Dentrix Ascend. 
Dental TeX-ray is a dental practice podcast by Henry Schein One.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.

In this episode of Dental TeX-ray, host Alan Rencher sits down with Brian Saffler, Vice President and Head of Marketing at Miris, to discuss how APIs, AI, and connected technology are reshaping the future of dental practice management.
They cover:
Why a governed API ecosystem is the foundation for secure, scalable dental innovation
How AI agents can help reduce repetitive tasks, surface insights, and improve practice efficiency
Why an open, connected tech stack can help dental practices adapt faster while keeping patient trust intact
Brian brings more than 20 years of B2B marketing experience across companies like Microsoft, Databricks, and Miris, with deep expertise in AI, data infrastructure, and connected software ecosystems.
 
Dental TeX-ray is a dental practice podcast by Henry Schein One.
 
Subscribe on Spotify, Apple Podcasts, or wherever you listen.
 

In this episode of Dental TeX-ray, host Alan Rencher sits down with Emme Sanders, hygienist, coach, author, and co-founder of CollabriCon, to unpack why team alignment is the real driver of success in a dental practice.
 
They cover:
Why even the best technology fails without clear communication and team alignment
How missing “why” messaging stalls adoption and creates workflow breakdowns
What it takes to build a collaborative, accountable, high-performing team culture
Emme Sanders is a leading voice in dental team development and collaboration, helping practices improve performance through culture, communication, and alignment.
 
Dental TeX-ray is a dental technology and practice podcast by Henry Schein One.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.
 
 
 
Links & Resources
Website
COLLABricon
Welcome to Work: Inspiring Positive Change in the Workplace
“17 Mistakes Dental Teams Make That Destroy Collaboration” quiz

In this episode of Dental TeX-ray, host Alan Rencher sits down with Joe Brown, Co-Founder of Subscribili, to explore how dental integrations, data security, and membership models are reshaping practice growth.
 
They cover:
Why approved dental integrations are critical for security, stability, and continuity of care
The risks of disconnected systems and failed integration strategies
How dental membership plans drive patient access, treatment acceptance, and recurring revenue
Joe Brown is co-founder of Subscribili, a dental membership platform built to integrate directly with practice management systems. 
 
Dental TeX-ray is a dental technology and practice podcast by Henry Schein One.
 
Subscribe on Spotify, Apple Podcasts, or wherever you listen.
 
 
Links & Resources
Henry Schein One approved partners
Henry Schein One API exchange 
Subscribili – Membership Platform for Dental Practices

In this episode of Dental TeX-ray, host Alan Rencher sits down with Debi Carr, cybersecurity expert, to unpack how AI in dentistry is reshaping data security, HIPAA compliance, and patient data protection.
 
They cover:
Where AI tools introduce new cybersecurity risks in dental practices
How HIPAA compliance is evolving with AI and third-party vendors
What dental practices must do to avoid becoming the weakest link in data security
 
Debi Carr is a cybersecurity expert specializing in healthcare and dental data protection. DKCarr
 
Dental TeX-ray is a dental technology and practice podcast by Henry Schein One.
 
Subscribe on Spotify, Apple Podcasts, or wherever you listen.
 
 

In this episode of Dental TeX-ray, host Alan Rencher sits down with Khuzaan Screwvalla of Great Lakes Dental Partners to break down how integrated dental platforms, AI strategy, and data infrastructure are reshaping scalable growth.
 
They cover:
Why integrated platforms are replacing standalone dental systems—and what that means for DSOs and practices
How to separate real AI value from hype with clear outcomes and governance
What it takes to manage vendors, APIs, and data strategy while improving patient experience and revenue cycle performance
 
Khuzaan Screwvalla brings deep experience leading technology and data strategy in a fast-growing DSO environment. Khuzaan Screwvalla | LinkedIn
 
Dental TeX-ray is a dental technology and practice podcast by Henry Schein One.
 
Subscribe on Spotify, Apple Podcasts, or wherever you listen.